FAQ
FAQ
When will the new collection launch?
We release items in limited drops. Join The Trove to get early access, drop updates and restock alerts.
Are items ready to ship?
No—our items are made to order. Orders ship within 1–3 business days (excluding weekends and holidays).
Do you restock sold-out items?
Most items are produced in small batches and restocks are limited. If an item returns, The Trove will be the first to know.
What is “The Trove”?
The Trove is our email list for early access to drops, private restocks and exclusive updates.
What is your return policy?
Because we release limited drops, all sales are final sale unless your item arrives damaged or we made an error with your order.
If something is wrong, email us within 48 hours of delivery with photos and your order number.
What if my item arrives damaged or incorrect?
Contact us at statement.stmnt@gmail.com
• your order number
• clear photos of the item and packaging
We offer a replacement first (if available). If a replacement isn’t available, we’ll offer store credit or a refund.
How much is shipping?
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
When will I get tracking?
You’ll receive tracking information by email once your order ships. Tracking may take 24–48 hours to update.
Can I change or cancel my order?
Order changes/cancellations are only possible before your order ships. Email statement.stmnt@gmail.
What if my package is marked delivered but I don’t have it?
Once a package is marked delivered by the carrier, we are not responsible for theft. We recommend checking with household members/neighbors and contacting the carrier directly.
How should I care for embroidered items?
For best results:
• turn the garment inside out
• wash cold on a gentle cycle
• avoid bleach
• air dry or tumble dry low
(Full care instructions may also be included with your order.)
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